Introduction
The way we conduct businesses has transformed from what it used to be 10 years ago. With the ever-changing customer needs and user behavior along with advancements in the landscape of communications driven by trends such as AI, ML, and NLP, 5G, and IoT, the need to continue innovating with cloud technologies to meet customer needs is just getting started and businesses are finding ways to keep their customers engaged in order to stay ahead of the curve.
StarStar Mobile is a leading cloud-based CPaaS Platform (Communication Platform as a Service) that provides technology solutions for enterprise and business partners to communicate with their end-users and enhance their experience.
We believe that technology doesn’t have to be a problem, but a solution. At StarStar Mobile, we put the end-users first, and think backward from their perspective, and needs to define a solution-driven by technology that best delivers end results. Our Smart Dial platform provides an omnichannel experience driven from a single call-to-action that enables your business to engage with your users through digital communication.
Our Smart Dial Platform provides customers with all the necessary tools that can enable them to deliver the best digital experience through communication channels like SMS and MMS, Programmable Voice and IVR (Customizable Interactive Voice Response), Email and Push Notifications, ** (Star Star), *(Star), #(Pound) and ##(Pound Pound) Numbers, 10DLC, Sip Trunking, Account Security (2-FA), Subscription Messaging and Internet of Things (IoT).
StarStar Mobile and Digital Engagement
Digital engagement refers to the moments and interactions that shape the entire customer journey online along with decision-making about doing business with an organization. These end-user interactions influence the user behavior of how they perceive a brand and brands need positive connections with their customers to ensure that they are providing the right digital experience.
StarStar Mobile’s underlying Smart Dial Platform can help businesses and brands tailor the end-user journey and contribute to this engagement by offering products and services to better serve their customers. We can help you achieve that digital transformation and bridge that gap between your business and your consumer by delivering a true omnichannel experience that can be tailored and personalized as per your needs. In addition to integrating omnichannel communications, StarStar Mobile’s Smart Dial Platform powered by AI and Machine Learning can help your business automate workflows into your business processes.
StarStar Mobile can also help you to better track customer engagement across different communications channels using analytics. Tracking customer sentiment, length of call times, when a customer drops off, agent productivity, and so on is crucial to consistently improve the customer experience. In short, whether your use cases are simple, like automating text message reminders or complex, building a fully seamless integration and compatibility with existing systems, StarStar Mobile becomes your one-stop shop for all.
One of the most popular use cases of the Smart Dial Platform includes enabling the ability to send and receive text messages. Businesses are getting on board with using text messaging to interact with customers. StarStar Mobile makes it easy to add SMS to applications and workflows so you can automate actions like appointment reminders, delivery confirmations, payment due dates, and customer surveys. StarStar Mobile can also help your organization improve internal processes and employee collaboration, along with enhancing your external communications
StarStar Numbers
Make your Brand Dialable with a StarStar Number
Easy as 1-2-3
Step 1: See an Ad
Customers see or hear advertisements for your product or service. StarStar Numbers are easy to remember vanity phone numbers that reinforce your product and brand identity. StarStar ads work in all types of media: TV, radio, print, billboards, and online.
Step 2: Dial the Number
Customers dial your StarStar number just like a regular phone number. Calls work on most cell phones in the United States. There’s no need to download any app. Simply Dial the StarStar number to engage with the product or service.
Step 3: Connect with Voice, Text, & Web
StarStar Numbers are much more than just short phone numbers. Callers connect with voice, text, and via online engagement all from a single phone call. StarStar is the only technology that can deliver a true omni-channel experience from a single call-to-action for all of the ways you communicate with your customers.
Customized Voice Experience
Receive Calls at your Call Center: StarStar calls are routed directly to your existing phone line. No special hardware or software is needed to receive StarStar calls.
Voice Commands: Create custom keywords and phrases for your products. StarStar will screen your callers and deliver customized content for each product.
Call Center Offload: Use StarStar to offload your call center. Using the StarStar Visual Engagement product you can move calls off of your call center and onto a self-service online portal.
Move Callers Online with Visual Engagement
Optimized for StarStar: Most company websites are good general purpose sites. But when a customer calls a StarStar Number they have a specific purpose in mind. Perhaps they are trying to buy a product, or make an appointment, or get customer service. Visual Engagement provides a user experience optimized for each of these use cases.
Integrated: Visual Engagement is tightly integrated with the rest of the StarStar user experience. Everything a customer does in Visual Engagement is tracked back to your StarStar Number giving you rich insight into customer usage.
Feature Rich: Visual Engagement can be used for lead capture, text messaging opt-in, store locators, video streaming, chat bots, and much more.
Technology that Understands Your Business Needs
Works When you Work: The Smart Dial Platform understands your business hours and can be programmed to provide unique experiences during normal business hours, lunch, at night, on weekends, or any other schedule you want to create.
Works Where you Work: Many business services are localized, and the Smart Dial Platform provides class-leading localization services. If your business has multiple locations or service areas the Smart Dial Platform will connect callers to the office for their service area.
Collects the Data You Need: CRM systems are the lifeblood of modern businesses. The Smart Dial Platform sends leads right to your CRM system.
Make Your 10-Digit Number Smarter
You don’t have to use a StarStar Number to get many of the benefits of the Smart Dial Platform. You can make your existing DID or Toll-Free Number smarter by directing calls to the Smart Dial Platform. This approach gives you the best of both worlds. Callers that already know your number or have it saved in their address book automatically get the powerful Smart Dial experience the next time they call, but you can use a memorable StarStar Number to make your new advertisements more memorable.
